Exception for reservation for more than 3 rooms:

  • When booking more than 3 rooms, different hotel and cancellation policies and extra costs may apply.

 

Our cancellation policy for less than 3 rooms*

(not-valid for rates with Flexi Bonus/Flexi Rate** and non-refundable rates***)

 

from 19.12.2020 -25.12.2020, 04.01.2021-12.01.2021, 17.01.2021-12.02.2021, 06.03.2021-04.04.2021:

  • Up to 10 days before arrival: free of charge
  • 09 to 0 days before arrival: 100% of the total package price

 

from 26.12.2020-03.01.2021, 13.01.2021-16.01.2021, 13.02.2021-05.03.2021

  • Up to 22 days before arrival: free of charge
  • 21 to 0 days before arrival: 100% of the total package price

 

*The general provisions of the cancellation policy are as follows:

  • In case of late cancellation, no-show, late arrival or early departure 100% of the total amount booked will be charged
  • In no case will there be a refund or waiver of the cancellation fees, especially not for cancellations, no-show, late arrival, early departure, illness*, pandemic*, epidemic*, travel restrictions*, cancelled flights* or any other type of cancelled transport*, quarantine regulations*, etc.
  • We recommend our guests to take out travel insurance
  • The supplementary agreement concerning the corona virus is from 22nd September 2020 on an integral part of all cancellation policies

 

*See details in the supplementary agreement

 

**The general provisions of the cancellation policy for the Flexi Bonus and Flexi rate are as follows:

  • Valid during 18 month from your initial booking day: you can change your arrival date two times and each time until 3 days before your expected arrival
  • To reward you for paying your stay on the day of booking as a 100% non-refundable deposit, this rate is always CHF 80.00 per day and per room cheaper than our normal “breakfast only rate”

    Our policy for this rate:

  • Non refundable deposit of 100% of the full stay including tax is required at the time of booking in any case
  • Apart from the arrival date, nothing can be changed in the booking, this also applies to the duration of the booking. The arrival date can only be amended according to the following policy
  • You can change your arrival date a maximum of 2 times
  • Amended arrival dates can be refused due to stay restrictions and no room availability
  • If you change your arrival date only 2 – 0 days before the expected arrival date, your deposit is lost and cannot be used for a new booking
  • If the amended arrival date is during a period with a less expensive flexi rate we pay you back the difference to the total amount of your first and initial booking at departure day
  • If the amended arrival date is during a period with a more expensive flexi rate, you have to pay the difference to the total amount of your first and initial booking at departure day
  • If the amended arrival date is more than 18 months from the initial booking day (booking date), the paid deposit is lost and cannot be used for a new booking
  • In no case will there be any refund or the above rate policy not valid, especially not for cancellations, no-shows, late arrival or earlier than scheduled departures*, illness*, pandemic*, epidemic*, force majeure*, travel restriction*, cancelled flights*, etc
  • Take out a travel insurance

 

*See details in the supplementary agreement

 

***The general provisions of the cancellation policy for the non-refundable rate are as follows:

  • Reservations at non-refundable prices cannot be refunded in the event of cancellation.
    • In all cases of cancellation 100% of the fixed price will be requested in advance.
  • Under no circumstances will there be any refund or the above fare policy will be valid, in particular in the event of cancellation, no-show, late arrival, early departure, illness*, pandemic*, epidemic*, travel restrictions*, cancelled flights or any other type of cancelled transport*, quarantine regulations*, etc.
  • We recommend that our clients take out travel insurance.
  • The supplementary agreement concerning the Corona virus is an integral part of all cancellation terms and conditions from 22.09.2020 (see below).

 

*See details in the supplementary agreement

 

 

*Supplementary agreement concerning corona virus (SARS-CoV-2/COVID-19) or similar diseases:

 

The current corona pandemic (SARS-CoV-2/COVID-19) is no longer considered a case of force majeure (major force). Accordingly, our cancellation policies and conditions always apply and are also applicable in this case.

Our cancellation policies also apply in the following cases, and a waiver of the cancellation fee or a refund of the deposit after the expiration of the cancellation policy deadlines are excluded and not possible:

 

  • If you are afraid to travel, but a trip is possible
    (this also applies if you belong to the risk groups)
  • If your country puts Switzerland on the quarantine list and you have to go into quarantine in your country after your return journey
  • If your flight/trip/any other means of transport is cancelled but other flights/trips/other means of transport can be booked during the holiday period in question (+/- one month)
  • If your flight/trip/any other means of transport is cancelled and an entry is only possible on another day
  • If you have to go into quarantine or you get sick (also due to COVID-19/SARS-CoV-2) ; please check your insurance coverage
  • If some services/infrastructure/ski area(s) are closed, but the core competence of the hotel is open (room and breakfast)
  • Free cancellation and refund of the deposit when booking the Flexi Bonus/Flexi Rate or the non-refundable rate is excluded in any case (even if the reason for cancellation is related to the Corona Pandemic)
  • This list is not exhaustive

 

Only in the following cases will it be possible to cancel free of charge and/or refund the deposit after expiration of the cancellation policy deadline – the following free cancellation options do not apply to bookings with Flexi Bonus/Flexi Rate and for bookings with the non-refundable rate:

 

  • If Switzerland puts your country on the Swiss quarantine list* after the cancellation policy deadline has expired or if Switzerland does not remove your country from the Swiss quarantine list* before the cancellation policy deadline expires and you must first be placed in quarantine after entering Switzerland
  • If you are totally prevented from travelling and travel to Switzerland is completely impossible and there is no transport for the holiday period in question (+/- 1 month), for example, if all airports are closed, there are no flights at all or the authorities in your country prevent you from leaving and the borders are closed

 

*The Swiss quarantine list is published by the “Federal office of public health” FPOH: https://www.bag.admin.ch/bag/en/home/krankheiten/ausbrueche-epidemien-pandemien/aktuelle-ausbrueche-epidemien/novel-cov/empfehlungen-fuer-reisende/quarantaene-einreisende.html